Interview with Sarah Drummond, Co-founder & Managing Director at Snook By Thomas Brandenburg “We should be looking at the systems and convening the right people around the table to ask ‘What can we deliver …
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5by5: Service Design for Government, Sarah Drummond
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5by5: Service Design, A Way to Encourage Holistic Thinking in Organizations, Joe MacLeod
Interview with Joe MacLeod, Author of “Ends” By Twisha Shah-Brandenburg “I would recommend encouraging the organisation to look at the whole customer lifecycle. We tend to focus on the on-boarding, and usage period. This …
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5by5: Service Design in Government, Lincoln Neiger
Interview with Lincoln Neiger, Service Designer at the City of Austin by Thomas Brandenburg I have seen that government is different in it’s ability to accept change than the private sector. We’re learning quickly that we …
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