Interviews with Megan Erin Miller, Co-Founder, Practical Service Design; Bernadette Geuy, User Experience Design Lead at University of California, Berkeley; Erik Flowers, Co-Founder of Practical Service Design; Mauricio Manhaes, Ph.D., Professor of Service Design at SCAD; and Mark Jones, Vice President of Design at …
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5by5: Five Perspectives on the New Language of Service Design
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5by5: The New Language of Service Design, Luka Baranović
Interview with Luka Baranović, Director of Customer Experience at Croatian Telecom By Thomas Brandenburg “The idea is to go deeper along design path and start discussing service contexts, meanings, relationships. affordances, signifiers and other dimensions …
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5by5: The New Language of Service Design, Bernadette Geuy
Interview with Bernadette Geuy, User Experience Design Lead at University of California, Berkeley by Thomas Brandenburg Service designers need to be able to translate and show how a Return on Experience (ROE) connects to a business …
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