Interviews with Christine Chastain, Senior Consultant at Customer Centered Solution Design and Innovation, Cigna; Izac Ross, Design Lead at Collective Health; Kyle Vice, Creative Director of Service and User Experience at Philips; Mark Ciesko, Americas …
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5by5: Five Perspectives on Service Design In Healthcare
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5by5: Service Design in Healthcare, Leah Cabrera
Interview with Leah Cabrera, Service Designer in Design and Innovation Group at Memorial Sloan Kettering Cancer Center by Thomas Brandenburg “I would like to see more and more healthcare organizations having in-house design teams, …
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5by5: Behavioral Science & Service Design for Healthcare, Aileen Heinberg
Interview with Aileen Heinberg, Behavioral Scientists at Memorial Sloan Kettering Cancer Center by Thomas Brandenburg “By leveraging behavioral insights about how people make decisions and act on them, we can design services that make …
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5by5: A Conversation about the Future of Service Design for Mental Wellbeing, Jennifer Bagehorn
Interview with Jennifer Bagehorn, Service Designer at Live Works Studio by Thomas Brandenburg “By introducing the user in the problem solving process businesses can start to understand the real underlying need. They then can …
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5by5: Service Design for Healthcare, Caroline Chaffin
Interview with Caroline Chaffin, Service Designer at Livework Studio By Thomas Brandenburg “Healthcare is very much influenced by its hierarchical structure and pride – nurtured through centuries. Meaning that there is a given expectation …
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